Bring the businesses on your platform to Muse.
Let customers book appointments, make reservations, or request quotes through Muse, Meta’s new AI agent, #1 on the App Store this month. Shortlist builds the connection to your software, manages Meta’s review, and keeps it working.
15 minutes.
Meadowbrook Vet · CareRoster
Book an appointment at Meadowbrook Vet tomorrow after 4.
They have 4:30 available. Shall I book it?
Yes.
Confirmed. Your appointment is in Meadowbrook’s calendar.
Who it’s for
Software companies
You provide the software businesses use to manage appointments, reservations, or service requests. Shortlist adds Muse as another way for customers to reach those businesses, with transactions going into your existing system.
For platforms serving veterinary, dental, fitness, beauty and wellness, home services, auto repair, tours, campgrounds, and restaurants.
Companies with a software portfolio
Connect several products under one contract. We agree a rollout across your portfolio, with one team responsible for the builds, submissions, and maintenance.
Businesses with several locations
You can work with Shortlist directly. Tell us which platform your locations use, and we’ll show you what connecting looks like.
What your platform gets
Customers stay
Every Muse transaction runs through your platform. That gives the businesses you serve another reason not to switch.
A competitive edge
If your category has no Muse connection yet, you can be first. Your sales team gets something no rival has.
More volume through your system
Bring more appointments, reservations, and quote requests through your system. If you process payments, those transactions can also bring more payment volume.
How it works
We build on your existing API
We connect Muse to the actions your product supports: book an appointment, reserve, or request a quote. You own the connector, and your engineers can stay focused on your product.
We manage Meta’s review
We prepare the submission and handle Meta’s questions, testing requests, and required changes. Your team has one point of contact throughout the process.
We keep it working
We track changes to Muse and update the connection as requirements change. Your team doesn’t have to find time for every update.
Built, tested,
and submitted.
Shortlist has built a working connector and submitted it to Meta. It is currently in review.
Through that connector, we checked availability, booked a real appointment, and cancelled it in a real booking calendar.
Muse was reported as the #1 free U.S. iPhone app in September 2026.
Meta announced Muse connections with Shopify, Expedia, Instacart and PayPal in its first two weeks. Its editors choose which connectors get featured in the directory.
Book a briefing
Founder, Shortlist Commerce
Laeth Ratliff
Laeth founded Shortlist after enterprise sales at Gartner and Adobe.
He works directly with each customer from the first briefing through launch and ongoing maintenance.
laeth@shortlistcommerce.comQuestions
What does it cost?
There’s a setup fee and monthly maintenance. We quote each product based on the work involved, with portfolio pricing available for several products under one contract.
How long does it take?
We target 14 days to build, test, and submit a single product, or 90 days for a portfolio under one contract. We agree the scope and required access before work begins. Meta’s review timing is separate.
What do you need from us?
We need your API documentation, a test environment, and a technical contact. Together, we choose the actions customers should be able to complete and confirm how permissions and account access will work.
What happens when Meta changes Muse?
We monitor the changes, update the connector, and test the affected actions. That work is part of ongoing maintenance, with any broader changes to scope agreed in advance.
Does this work for ChatGPT and Claude too?
The connector is built to be reused for ChatGPT and Claude. Making it available through another agent requires additional work, which we scope separately.
We run several locations, not a software company. Is this for us?
Yes, we also work directly with businesses that have several locations. We start with the platform you already use and assess how to connect your locations through it.
See what this means for your product.
In a 15-minute briefing, we’ll cover Meta’s announced partnerships, where your category stands, and what connecting your product would involve.
You’ll also see a real appointment booked and cancelled from start to finish.